❤️ Tracking, Insurance & Discounted Shipping Provided For All Orders ❤️ Free Shipping In Australia For Orders over $150 ❤️

Policies & FAQ

COVID19 Update

COVID19 currently has no negative impact on the way that I run Gem & Tonik. I work from home in a regularly cleaned and sanitised studio, and I ensure all my work is cleaned thoroughly before posting out orders. Australia Post also remains fully operational across Australia, and to date there are no confirmed cases in the Australian workforce of more than 80,000 people. Please note that there may be delays with International shipping, so it's best to allow extra time on top of my advertised delivery times just in case. All orders come with detailed tracking, insurance and email updates, so even if your order is delayed, you can still easily keep tabs on it to see when it will arrive.😊

 

Processing Times

All orders for finished pieces ship within one business day of purchase. For made to order pieces, please add an extra three business days to this in order for me to make the piece :)
 

 

Shipping

All orders from my shop include discounted postage rates, detailed tracking, insurance and email updates at no extra charge! 
The time estimates below are a guide only, based on information given by Australia Post, as well as my experience with shipping Internationally over the last few years.
*Please know I cannot be held responsible if your parcel gets delayed in customs, or if your country has additional customs fees for International packages.
 

Australia
- Standard (2-5 business days): AU$6.50
- Express (1 business day): AU$10.50
*Free Standard Shipping For Orders Over $150

 

USA & Canada
- Standard (5-8 business days): AU$13
- Express (2-4 business days): AU$33
*Free Standard Shipping For Orders Over AU$250

 

UK & Europe
- Standard (6-10 business days): AU$20
- Express (2-4 business days): AU$40
*Free Standard Shipping For Orders Over AU$250

 

China
- Standard (6-10 business days): AU$16
- Express (2-4 business days): AU$36
*Free Standard Shipping For Orders Over AU$250

 

New Zealand
- Standard (5-9 business days): AU$12
- Express (2-4 Business days): AU$32
*Free Standard Shipping For Orders Over AU$250
 

 

Custom Orders

 

***Please note that I am not taking custom orders at this time.***
If you'd like to be notified of the next time I open up orders for custom pieces, feel free to subscribe to my VIP email list at the bottom of this page. 💕

 

 

When I do open up slots for custom orders, I do have a few conditions that I like stay true to:
  1. I require a 50% minimum deposit before I start work on a piece, and that deposit is non-refundable in the event of change of mind or if the remaining balance on the piece is not paid.
  2. I don't feel comfortable copying the work of another Metalsmith, so won't copy an existing piece from other jewellery companies. I like to keep my designs as original and unique to Gem & Tonik as possible, and like to respect the hard work of other artists.
  3. As I want to ensure all stones I work with are sustainably sourced, I only work with stones that are in my own collection. This is also for insurance purposes, as working with stones by hand means that they can occasionally be damaged in the creating process.
  4. As each custom listing is made to order especially for that customer, I cannot offer returns on change of mind or if the wrong ring size is mistakenly requested.
Please remember that as with all my work, I make everything entirely by hand, so each custom piece will end up being a complete one of a kind! 😊

 

Product Photography

I take all product photos both in natural light outside in my garden, and inside under artificial light in my studio. Please allow for slight variations in colour, as some monitors, browsers and phone screens display colour differently.

 

 

Afterpay - How it Works

 

 

 

Returns & Warranty

Before purchasing any pieces from my shop, please ensure you read the descriptions, are sure of your ring size, and look over photos thoroughly. I put a great deal of time into accurately describing and photographing my work, and try to provide as much information as I can in each product listing to ensure you can purchase with confidence. 

 

Finished Pieces: I will gladly accept returns on any piece that is not listed as Custom or Made To Order. To do this, simply message me via my 'Contact' page within 3 days of delivery, and send the item(s) back via tracked mail within 7 days of delivery. To receive a refund, piece(s) must be returned in their original condition within the timeframe specified above. Refunds will be processed the day that the piece(s) arrive back at my studio, as long as these conditions are met.

Custom & Made to Order Pieces: Custom and Made to Order items are final sale, and therefore not returnable. Please double check your ring size when ordering, as each Made to Order piece is created specifically for the customer that orders it.

Warranty: All pieces purchased from my website come with a 60 day warranty from date of purchase. This covers any accidental manufacturing faults or defects, but will not cover breakage or damage due to misuse, or exposure of stones to chemicals. For information on how to care for your gemstone jewellery and keep it in optimum condition, check out my jewellery care tips further down this page. 

 
If for some reason you are not happy with your order, please send me a message and we can work together to find a suitable solution. Customer service and satisfaction are incredibly important to me, and I will always work to the best of my ability to ensure my creations are going to home where they will be loved! 

 

Packaging

Every order comes ready for gift giving, lovingly packaged in a little turquoise gift bag and a Gem & Tonik gift box handmade by me from recycled cardboard! Each box is then wrapped securely in biodegradable bubble wrap, then posted in a recycled padded paper mailer. Care instructions and a silver polishing cloth are also included in each order.
All Gem & Tonik packaging is also eco-friendly, as almost all the materials I use are recycled and biodegradable!

 

 

 

Jewellery Care

In creating my pieces, I always use the highest quality materials to ensure that they are built to last. That said, like all other artisan jewellery containing natural stones, Gem & Tonik items still need to be treated with love and care in order to keep them in optimum condition. To help achieve this, I provide detailed care instructions and a silver polishing cloth with every order.
 
All of the precious and semi-precious gemstones that I use in my work are genuine, and many are considered to be delicate. Opals and Larimar for example can be discoloured from prolonged exposure to pollution and sunlight, and Turquoise and Malachite can discolour after prolonged exposure to harsh chemicals. For this reason, it's advisable to take off your Gem & Tonik pieces when showering, swimming, washing hands and undergoing strenuous activity. When cleaning your items, I suggest to just use a silver polishing cloth without water, and it's best to stay away from any chemical jewellery cleaners so that they don't affect the stones.
 
I also recommend storing your Gem & Tonik pieces in an air-tight bag or container, as sterling silver can tarnish when exposed to moisture and oxygen over time. If your piece does tarnish over the years, simply use a touch of bicarbonate soda on an old toothbrush to gently clean the piece using soft, circular motions.
  

Made by Hand

My items are made entirely by my hands, and not from moulds, casts or machinery. Each piece takes a great deal of time to make, and I put a little bit of my heart into everything I create. This means that my work may not always look like pieces that are mass produced. To show this, I try to take clear photos outside in natural light, and from different angles so you can see each piece in its entirety.
If you are looking for something that looks like it came from a catalogue or big box retail store, then I would recommend purchasing from a company that uses pre-fabs or machine-made pieces. However, if you would like something that has been made from the heart, with care, traditional techniques, and with a love for the Earth in mind, then I'd love for you to purchase from me!