Policies & FAQ
COVID19 currently has no negative impact on the way that I run Gem & Tonik. I work from home in a regularly cleaned and sanitised studio, and I ensure all my work is cleaned thoroughly before posting out orders. Australia Post also remains fully operational across Australia, and to date there are no confirmed cases in the Australian workforce of more than 80,000 people. Please note that there may be delays with International shipping, so it's best to allow extra time on top of my advertised delivery times just in case. All orders come with detailed tracking, insurance and email updates, so even if your order is delayed, you can still easily keep tabs on it to see when it will arrive.😊
All orders from my shop include discounted postage rates, detailed tracking, insurance and email updates at no extra charge!
The time estimates below are a guide only, based on information given by Australia Post, as well as my experience with shipping Internationally over the last few years.
*Please know I cannot be held responsible if your parcel gets delayed in customs, or if your country has additional customs fees for International packages.
- Standard (2-5 business days): AU$6.50
- Express (1 business day): AU$10.50
- Standard (5-8 business days): AU$13
- Express (2-4 business days): AU$33
- Standard (6-10 business days): AU$20
- Express (2-4 business days): AU$40
- Standard (6-10 business days): AU$16
- Express (2-4 business days): AU$36
- Standard (5-9 business days): AU$12
- Express (2-4 Business days): AU$32
Please note that I do require a 50% minimum deposit before I start work on any custom order that's not already listed in my shop, and that I will not copy the work of another Silversmith. As I want to ensure all stones I work with are sustainably sourced, I only work with stones that are in my own collection. As each custom listing is made to order especially for that customer, I cannot offer returns. Please remember that I make everything entirely by hand, so each piece will end up being a complete one of a kind!😊
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Made by Hand
If you are looking for something that looks like it came from a catalogue or big box retail store, then I would recommend purchasing from a company that uses pre-fabs or machine-made pieces. However, if you would like something that has been made from the heart, with care, traditional techniques, and with a love for the Earth in mind, then I'd love for you to purchase from me!